Refund policy

15. Returns And Refunds

15.1 The Customer may return the Goods to the Company and receive a full refund of the Purchase Price, subject to any reasonable cancellation penalty that the Company may be entitled to charge (refer clause 21.3), if the Company delivered:

15.1.1 Goods to the Customer arising out of direct marketing and the Customer cancels/terminates the order during the cooling-off period in accordance with the CPA. This clause 15.1.1 does not apply to orders placed via the Company’s website, by email, WhatsApp or any electronic/digital platform.15.1.2 Goods that the Consumer did not have the opportunity to examine before delivery and the Consumer rejects delivery of the Goods in accordance with the CPA.

15.1.3 A mixture of Goods and the Customer has refused delivery of any of those Goods in accordance with the CPA.

15.1.4 Goods intended to satisfy a particular purpose communicated to the Customer, as contemplated in the CPA, and within 10 (ten) business days after delivery to the Customer, the Goods are found unsuitable for that particular purpose.

15.2 Clauses 15.1 does not apply to Goods which have been partially/entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.

15.3 The Company shall not be required to accept the return of Goods for any reason, including for so-called “change of heart” reasons, not specifically provided for in the CPA. Should the Company, in its sole discretion, accept the return of Goods for any reason not specifically provided for in the CPA, the Company shall refund the Customer the Purchase Price, less a reasonable cancelation penalty (refer clause 21.3). Please note that refunds may take up to 14 (fourteen) business days to be processed.

15.4 Goods returnable as outlined above must be returned within the applicable time period, as outlined in the CPA, and shall be returned at the risk and expense of the party responsible, as per the provisions of the CPA.

15.5 In the event that the Customer returns the Goods for the reasons outlined in Section 55 and 56 of the CPA, the Company shall be entitled to repair or replace the Goods or to refund the Customer the Purchase Price.

15.6 The Consumer may terminate/cancel, without reason or penalty, an order for Goods (excluding any Custom Order Goods), placed via the Company’s website, by email, WhatsApp or any electronic/digital platform, within 7 (seven) days of receipt of the Goods. The Company shall be entitled to charge the Consumer for the direct cost of returning the Goods.