Who we are

Our website address is: https://lighouse.co.za.

 

1. Introduction

Lighouse Furniture (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online, in-store, or through any other channel.

 

2. Information We Collect

We may collect and process the following personal information:

• Identity Information: Name and surname
• Contact Information: Email address, phone number, delivery and billing address
• Transaction Information: Order details, payment confirmations (we do not store card details)
• Technical Information: IP address, browser type, device information, and usage data
• Communication Data: Enquiries, correspondence, and customer service interactions

 

3. How We Collect Information

Your personal information is collected when you:

• Place an order online via our WooCommerce website or in-store
• Submit an enquiry or contact form
• Subscribe to marketing communications
• Interact with our website (including cookies and analytics tools)
• Communicate with us via email, phone, or social media

 

4. Purpose of Processing

We use your personal information to:

• Process and fulfil orders
• Arrange delivery and logistics
• Communicate order updates and provide customer support
• Process payments via secure third-party providers
• Improve our website, services, and customer experience
• Send marketing communications (where you have consented)
• Comply with legal and regulatory obligations

 

5. Legal Basis for Processing

We process personal information based on:

• Your consent
• The performance of a contract (e.g. completing a sale)
• Compliance with legal obligations
• Legitimate business interests (such as improving services and preventing fraud)

 

6. Payment Processing

Payments are processed securely through third-party providers, including:

• Payflex
• Paystack
• Stitch

We do not store or have access to your full card or banking details. These are handled directly by the payment providers in accordance with their own privacy policies.

 

7. Sharing of Personal Information

We may share your personal information with:

• Service providers (payment processors, delivery partners, IT and hosting providers)
• Internal entities (Lighouse Moderstad, Lighouse Wilderness, Lighouse @ Menlo, and Lighouse @ Jozie)
• Analytics providers (such as Google Analytics)
• Regulatory authorities where required by law

All third parties are required to respect the security and confidentiality of your information.

 

8. International Transfers

Some service providers may process data outside of South Africa. Where this happens, appropriate safeguards are implemented in line with POPIA requirements.

 

9. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse.

 

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, tax, and accounting obligations

 

11. Your Rights

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator South Africa

To exercise these rights, contact: sales@lighouse.co.za

 

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.

We use tools such as Google Analytics to better understand user behaviour and improve website performance.

You can control cookie settings through your browser.

 

13. Marketing Communications

You will only receive marketing communications if you have opted in. You may unsubscribe at any time via the unsubscribe link or by contacting us directly.

 

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

 

15. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with an updated effective date.

 

16. Contact Information

If you have any questions about this Privacy Policy or how we process your personal information:

Email: sales@lighouse.co.za
Company: Lighouse Furniture
Website: www.lighouse.co.za