Created by nature, crafted by hand.

LEAD TIME ON FURNITURE ORDERS – 6 WEEKS

Frequently Asked Questions

Do you offer custom furniture services?

Yes, we offer a custom furniture service. With our expertise and experience, we can help you create the perfect piece of furniture that suits your style, space, and requirements.

Where can I find you?

We have two showrooms!

Pretoria

12, 19th Street, Menlo Park Pretoria, 0110, open Monday to Thursday 9-4 and Friday-Saturday 9-3, and Sunday by appointment only.

 

Cape Town

6, Hermes Street, Paarden Eiland, Cape Town, and is open Monday to Saturday 9-3, and closed on Sundays. For more information, please feel free to contact us at Pretoria 071 431 6342 or Cape Town 079 244 4375.

What are you trading hours?

Our showrooms are open Monday to Thursday 9-4 and Friday-Saturday 9-3, and Sunday by appointment only. Please note that these hours may vary during holidays or special occasions. For the most up-to-date information, please visit our website or social media channels, or feel free to contact us at Pretoria 071 431 6342 or Cape Town 079 244 4375.

What wood do you

We use Spruce wood in our furniture. However, we can also use other types of wood upon request. Our custom furniture service allows you to dream it, and we make it.

How do I care for my furniture to keep it in good condition?

Proper care and maintenance will help keep your furniture looking great. We recommend following the care instructions provided with your purchase. In general, we suggest avoiding direct sunlight, moisture, and extreme temperatures. Also, use a soft, lint-free cloth to clean your furniture, and avoid using abrasive cleaners or harsh chemicals.

Do you offer any warranties or guarantees on your furniture?

Yes, we offer a five-year workmanship guarantee on all our products. This guarantee applies if the goods are used under normal circumstances. If any defects occur within this guarantee period, we will either repair such defects or, if repairs are not possible, replace the goods.

What payment options do you offer?

We require a deposit to start the production of your furniture, and the balance is due when we deliver it. Additionally, we offer a layby option online, where you can use PayFlex as a payment option.

Do you offer delivery and installation services?

Yes, we offer delivery and installation services to ensure your furniture is set up correctly and ready to use. Our delivery team will take the utmost care when handling your furniture to ensure that it arrives in perfect condition.

Do you have any ongoing promotions or discounts?

We offer promotions and discounts periodically. Please visit our website or social media channels to stay up-to-date with our latest offers.

What is your return policy if I'm not satisfied with my purchase?

We strive to ensure customer satisfaction with all our products. If you're not happy with your purchase, please contact us within seven days of receiving it, and we'll do our best to resolve the issue. However, please note that custom-made furniture cannot be returned unless it is defective or damaged. Deposits are not refundable.

How long will it take for my furniture to be delivered?

We take six weeks for custom orders. However, delivery times may vary depending on your location, the type of furniture, and other factors. We will provide you with an estimated delivery time when you place your order.

Do you offer financing options for large purchases?

Yes, we offer financing options for large purchases. Please contact us to discuss the available options.

Do you offer custom furniture services?

Yes, we offer a custom furniture service. With our expertise and experience, we can help you create the perfect piece of furniture that suits your style, space, and requirements.

Where can I find you?

We have two showrooms!

Pretoria

12, 19th Street, Menlo Park Pretoria, 0110, open Monday to Thursday 9-4 and Friday-Saturday 9-3, and Sunday by appointment only.

 

Cape Town

6, Hermes Street, Paarden Eiland, Cape Town, and is open Monday to Saturday 9-3, and closed on Sundays. For more information, please feel free to contact us at Pretoria 071 431 6342 or Cape Town 079 244 4375.

What are you trading hours?

Our showrooms are open Monday to Thursday 9-4 and Friday-Saturday 9-3, and Sunday by appointment only. Please note that these hours may vary during holidays or special occasions. For the most up-to-date information, please visit our website or social media channels, or feel free to contact us at Pretoria 071 431 6342 or Cape Town 079 244 4375.

What wood do you

We use Spruce wood in our furniture. However, we can also use other types of wood upon request. Our custom furniture service allows you to dream it, and we make it.

How do I care for my furniture to keep it in good condition?

Proper care and maintenance will help keep your furniture looking great. We recommend following the care instructions provided with your purchase. In general, we suggest avoiding direct sunlight, moisture, and extreme temperatures. Also, use a soft, lint-free cloth to clean your furniture, and avoid using abrasive cleaners or harsh chemicals.

Do you offer any warranties or guarantees on your furniture?

Yes, we offer a five-year workmanship guarantee on all our products. This guarantee applies if the goods are used under normal circumstances. If any defects occur within this guarantee period, we will either repair such defects or, if repairs are not possible, replace the goods.

What payment options do you offer?

We require a deposit to start the production of your furniture, and the balance is due when we deliver it. Additionally, we offer a layby option online, where you can use PayFlex as a payment option.

Do you offer delivery and installation services?

Yes, we offer delivery and installation services to ensure your furniture is set up correctly and ready to use. Our delivery team will take the utmost care when handling your furniture to ensure that it arrives in perfect condition.

Do you have any ongoing promotions or discounts?

We offer promotions and discounts periodically. Please visit our website or social media channels to stay up-to-date with our latest offers.

What is your return policy if I'm not satisfied with my purchase?

We strive to ensure customer satisfaction with all our products. If you're not happy with your purchase, please contact us within seven days of receiving it, and we'll do our best to resolve the issue. However, please note that custom-made furniture cannot be returned unless it is defective or damaged. Deposits are not refundable.

How long will it take for my furniture to be delivered?

We take six weeks for custom orders. However, delivery times may vary depending on your location, the type of furniture, and other factors. We will provide you with an estimated delivery time when you place your order.

Do you offer financing options for large purchases?

Yes, we offer financing options for large purchases. Please contact us to discuss the available options.