Lighouse Terms & Conditions

These terms and conditions (“Agreement”) apply to the use of the Lighouse Furniture website and the purchase of any products from Lighouse Furniture. By using the website or purchasing any products from Lighouse Furniture, you agree to be bound by this Agreement.

1. 1. Guarantee:

The goods sold in terms of this agreement are supplied with a five-year workmanship guarantee, which applies if goods are used under normal circumstances. If defects occur within this guarantee period, Lighouse Furniture will either repair such defects or, if repairs are not possible, the goods will be replaced.

2. 2. Information accuracy:

Lighouse Furniture makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed and signed off. Lighouse Furniture will not be held responsible for any incorrect orders placed.

3. 3. Pricing:

Should any of our products contain an obvious error regarding the price displayed for the product, Lighouse Furniture will correct the error as soon as we have been notified of the error. Lighouse Furniture will not be bound by the incorrect price.

4. 4. Payment:

A 50% deposit is requested before production can begin, and a full payment of the price and delivery charges (where applicable) is required before products will be delivered or collected. The product remains the property of Lighouse Furniture until payment is received in full. Please allow 3 business days for the receipt of EFT funds to be confirmed. Goods will only be released for collection or delivery once the receipt of funds has been confirmed.

5. 5. Returns and exchanges:

If the customer is not happy with their furniture purchase or has made an error with their furniture purchase and wishes to exchange or return their furniture purchase, the customer may do so within 10 business days of purchase. This does not apply to custom sizes and products. Should the customer wish to return their product, a collection fee will be charged in addition – location dependent. An admin fee of 15% of the order will be retained irrespective of the clients choice to opt for a refund or a replacement of the product.

6. 6. Colour and texture:

The purchaser hereby understands that the colour and textures represented in pictures sent or seen on the website or any other online platform can be different depending on devices used, and we recommend seeing the colour and texture in person before placing an order.

1. 7. Price Adjustment Policy:

1. Discounts: We do not offer retroactive discounts or price adjustments on past purchases. Once a transaction is completed, the price at the time of purchase is considered final. This means that if you purchased an item before a promotional discount was initiated, we cannot apply that discount to your previous purchase.

2. Current Promotions: Our promotions and discounts are time-sensitive and apply only to future purchases made during the promotional period. We encourage you to keep an eye on our website and subscribe to our newsletter for updates on the latest deals and offers.

3. Best Value Guarantee: Rest assured that we are committed to providing the best possible value to all our customers. Our pricing is carefully considered to be fair and competitive, offering high-quality products at reasonable prices.

4. Exceptional Customer Service: While we cannot adjust prices for past purchases, our dedicated customer support team is always available to assist you with any product-related inquiries or concerns. If you need help with your purchase or have any questions, feel free to reach out to us, and we will be more than happy to assist you.

5. Stay Connected: To stay informed about our current and upcoming promotions, make sure to follow us on our social media channels and subscribe to our newsletter. This way, you won’t miss out on any future discounts and exciting offers.

We appreciate your understanding of our Price Adjustment Policy. As always, we are here to provide you with an exceptional shopping experience and look forward to serving you with the utmost care and dedication.

8. 8. Delivery:

8.1. 

On delivery/collection of goods, the purchaser, or any other person that accepts the goods on behalf of the purchaser, will inspect the goods. Acceptance of the delivery will be proof that the goods were delivered in good order. Delivery of the goods will take place at the front door of the purchaser. When delivery takes place at a multi-storey building, the goods will be delivered at the reception area on the ground floor. Please note we are not a moving company and will not be held responsible for any damages in or outside clients homes/offices if it is required to move the furniture in or around the property. Delivery dates and times are estimated and may change without notice due to factors beyond the control of the company. Deposits are not refundable.

8.2

8.2.1. Third-Party Delivery and Damage: Lighouse Furniture shall not provide credit or exchanges for goods damaged during delivery by non-accredited Lighouse Furniture drivers or third-party delivery services.

8.2.2. Client’s Courier Arrangements: Clients are responsible for arranging their own courier services when opting for third-party delivery.

8.2.3. Courier Packaging: Lighouse Furniture does not wrap items for courier delivery. Clients desiring wrapping services must arrange this in advance with our logistics team, subject to an additional fee.

8.2.4. Proof of Collection and Acceptance: Signed delivery notes serve as proof of collection, indicating the acceptance of the condition of received goods. Once furniture is collected by couriers, it is no longer the liability or responsibility of Lighouse Furniture. In the event of damage during courier transit, Lighouse Furniture is not liable.

8.2.5. Lighouse Furniture Delivery Services: We offer in-house delivery services where we ensure that furniture is delivered without damage. If any damage occurs during our delivery process, Lighouse Furniture will take full responsibility and provide suitable solutions.

1. 9. Coupons

Representations:

The purchaser acknowledges that no representations, warranties, undertakings or promises on behalf of the company have been made to him/her except for those expressed herein. He/She is aware that the company’s sales staff have no authority to make or give any representations, warranties or promises on the company’s behalf except for those expressed herein.

Applicability:

Coupon codes issued by Lighouse Furniture are only applicable to purchases made on the Lighouse Furniture website.
Coupon codes are not valid for use in conjunction with any other promotions, discounts, or offers, unless explicitly stated otherwise.

Single Use:

Each coupon code is valid for a single use per customer unless explicitly specified otherwise.
Coupon codes cannot be combined, stacked, or used in conjunction with other promotional offers or discounts.

Exclusions:

Coupon codes are not applicable to custom orders, bespoke products, or any items explicitly marked as exempt from promotional discounts.
Coupon codes cannot be applied to gift card purchases.

Expiration Date:

Each coupon code has an expiration date. It is the responsibility of the customer to ensure the code is used before the specified expiration date.
Expired coupon codes will not be honored or extended.

No Cash Value:

Coupon codes hold no cash value and cannot be exchanged for cash or any other form of currency.
Non-Transferable:

Coupon codes are non-transferable and may only be used by the individual to whom they are issued.

Restriction on Retroactive Application:

Coupon codes and gift vouchers cannot be applied retroactively to orders that have already been placed. They are only valid for use at the time of purchase on the Lighouse Furniture website. Once an order has been confirmed and processed, coupon codes or vouchers cannot be applied to modify the total amount owed.

Gift Cards:

Coupon codes cannot be used for the purchase of gift cards.
Gift cards cannot be used to purchase coupon codes.

Modification or Termination:

Lighouse Furniture reserves the right to modify or terminate coupon codes or their terms and conditions at any time without prior notice.
In case of termination, unused coupon codes will no longer be valid.

Fraudulent Use:

Any suspected or actual instances of fraudulent use of coupon codes will result in the cancellation of the associated order and may lead to further legal action.

Customer Support:

For any inquiries or issues related to coupon codes, customers can contact Lighouse Furniture’s customer support for assistance.

1. 11. Gift Card Terms and Conditions

Redemption:

Gift cards issued by Lighouse Furniture can be redeemed for eligible purchases on the Lighouse Furniture website.

Non-Refundable:

Gift card purchases are non-refundable.

No Expiry Date:

Lighouse Furniture gift cards do not have an expiry date.
Single Use:

Gift cards are valid for a single use only.

Not Redeemable for Cash:

Gift cards cannot be exchanged for cash or any other form of currency.

Coupon Code Exclusion:

Coupon codes cannot be used for the purchase of gift cards.

Lost or Stolen Cards:

Lighouse Furniture is not responsible for lost or stolen gift cards.

Non-Transferable:

Gift cards are non-transferable and may only be used by the individual to whom they are issued.

Modification or Termination:

Lighouse Furniture reserves the right to modify or terminate the terms and conditions of gift cards at any time without prior notice.

Restriction on Retroactive Application:

Coupon codes and gift vouchers cannot be applied retroactively to orders that have already been placed.  Once an order has been confirmed and processed, coupon codes or vouchers cannot be applied to modify the total amount owed.

1. 10. Contract:

This document will serve as a contract. Once the deposit has been made on a particular quote/order/ or invoice, the rules herein specified will be binding. 

1. 11. Disclaimer

Our furniture is designed for use in children’s bedrooms and is intended for decorative and functional purposes only. While we take great care in designing and manufacturing our products to ensure they are safe for use, we cannot be held responsible for any injuries or damages resulting from the misuse, abuse, or improper use of our furniture. It is the responsibility of the purchaser to ensure that the furniture is used in a safe and appropriate manner, and that all weight and age limits are observed. By purchasing and using our furniture, the user agrees to hold our company harmless from any and all liability related to the use of our products.

Warning: Our Msuali range of furniture is designed for use in children’s bedrooms and is intended for decorative and functional purposes only. While we take great care in designing and manufacturing our products to ensure they are safe for use, we cannot be held responsible for any injuries or damages resulting from the misuse, abuse, or improper use of our furniture. It is the responsibility of the purchaser to ensure that the furniture is used in a safe and appropriate manner, and that all weight and age limits are observed. By purchasing and using our furniture, the user agrees to hold our company harmless from any and all liability related to the use of our products.

1. 12. Furniture Not Suitable for Outdoor Use:

Please be aware that our furniture is designed exclusively for indoor use. It is not intended to withstand exposure to outdoor elements such as rain, direct sunlight, or extreme temperatures. Unless explicitly stated otherwise, our products are intended for use in home settings and are not suitable for outdoor environments. We recommend exploring alternative options if you require furniture specifically designed for outdoor use.

By purchasing our furniture, you acknowledge that it is intended for indoor use only unless explicitly specified as suitable for outdoor environments. We recommend seeking alternative options if you require furniture designed specifically for outdoor use, as our products may not meet the necessary weather resistance standards for such purposes.

Please feel free to contact our customer support team if you have any questions or need further clarification regarding our furniture’s suitability for outdoor use. We are here to assist you and provide guidance based on your specific requirements.